Always Fix Broken Windows

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I keep a close watch on these tests of mine
I keep my Jenkins open all the time
I see a defect coming down the line
Because you’re mine, I stop the line

A zero bug policy is the only valid way to look at quality, just like there should never be any broken windows in your neighbourhood. Here is the third part of my three-part series on building the quality in on the SmartBear blog.

Think of old bicycles in cities. A bike is left tied up on the sidewalk for a while. Someone steals the ringing bell. Left in that shape in the same place for long enough the bike will magically fall apart, as if rotting.

In 1982, the social scientists James Q. Wilson and George L. Kelling formulated a sociological theory from observations like these called “The Broken Windows.” A landscape, they meant, signals the type of social norms prevalent in the local society. A broken window left broken says: “it’s okay to break windows.” A broken bicycle sends the same signal.

Read the rest of the blog at SmartBear.

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