Here’s a new article for you: Cause-effect diagrams: a pragmatic way of doing root-cause analysis Cause-effect diagrams are a simple and pragmatic way of doing root cause analysis. I’ve been using these diagrams for years to help organizations understand and solve all kinds of problems – technical as well as organizational. The purpose of the

For those of you interested in Lean problem solving techniques, Tom Poppendieck and I have created an A3 problem solving example and template. Feel free to use as you please.

One of the recurring themes on Jerry Weinberg’s PSL course (Problem Solving Leadership) was "There are no hard problems, just hard solutions". Often a problem seems hard only because we make it hard, by attempting a hard solution. When we instead open our minds and find the simple solution, the problem suddenly proves to be