Tag Archives: product discovery

#slowtofast podcast with Nordnet CIO Dennis

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Hi!

I recently did a podcast together with Dennis (CIO Nordnet) on #slowtofast. I walked into the podcast thinking it was going to be about Kanban and Enterprise Agile. Right! 🙂 Dennis hit me with these simple questions..

  • The essential elements of proper Product Management
  • The management principles of an Agile leader
  • How the Swedish culture is beneficial for using Agile
  • How to get started with an Agile transition
  • How to make an Agile culture stick
  • How to handle failure

All hard questions, and all so essential to get right.  Here is the podcast:

If you are into Product managment and UX you’ll find more interesting topics in Marcus and Dennis podcast Slowtofast.

Cheers

Mattias

Something Agile Lean Something – Posters on agile and lean concepts and techniques

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A couple of weeks ago I started a new hobby. I’ve found a way to combine teaching agile and lean with creativity, art, Lego and Star Wars. Now I love spending time slowly putting Lego blocks together to create scenes. One by one. Very meditative and creative 🙂 The scenes I build I then use for illustrating different concepts and techniques from agile and lean in the format of posters.

This is the latest poster – #5 MVP Flavors.#5 - MVP Flavors

If you like it, you can find more here. Clicking the thumbnails on the site will give you high-resolution images that you can download.

1544346_10152571030156249_4360171987474261740_nYou can put print them and put them up on your team’s wall like a friend of mine has done.

Thanks Jörgen Thelin for the photo 🙂

Example of Product Discovery and Delivery Process with one team

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discovery-adn-delivery-process-w-one-team-small

Here you find the “Product Discovery and Delivery process with one team” as a PDF poster if you like to download it >

Ever since I saw Henrik Knibergs movie “PO in a nutshell” about how the PO role work for the first time I have been thinking about how he could have included the discovery process in the picture too. A while ago I created this as an example of how it could look and work for a X-functional team.

All ideas could be good ideas

The process starts with some kind of idea that could come from any stake holder – even from anyone in the team (this is usually a very rare occasion in most companies). The idea is verified in a concept (see example of a concept in my blog post on discovery framework) by the owner of the idea and the Product Owner decides if it worth starting the discovery process to figure out what it is they are supposed to build – or if it is not, based on the information in the concept.
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Guest post by Ellen Gottesdiener: Exploring Product Options to Arrive at Right Requirements

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When is a so-called requirement really required? And is it the “right” requirement? The answers depend on many facets: stakeholders, value, planning horizon, and so on. This article explores using options as a means to identify high-value requirements, at the last responsible moment.

My Requirement May Be Your Option

Product requirements are needs that must be satisfied to achieve a goal, solve a problem, or take advantage of an opportunity. The word “requirement” literally means something that is absolutely, positively, without question, necessary. Product requirements must be defined in sufficient detail for planning and development. But before going to that effort and expense, are you sure they are not only must-haves but also the right and relevant requirements?
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Guest post by Ellen Gottesdiener: Strenghten Your Discovery Muscle

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Here comes a new post from Ellen Gottesdiener who comes to Stockholm to hold her highly appreciated course Agile Requirements Analysis and Planning for Product Success.

In a recent interview in the New York Times, Panera Bread co-CEO Ronald M. Shaich talks about the importance of de­veloping an organization’s “discovery muscle” as well as its “delivery muscle.” Most companies have worked hard to perfect delivery—how they get work done—he says, because delivery “feels rational, people feel much safer with it, and you can analyze it.” But discovery—the activities you undertake to define or change your product, service, or market—is about “leaps of faith. It’s about trusting yourself. It’s about innova­tion.” The key, Shaich says, is for the discovery muscle to be at least as strong as the delivery muscle.

He took the words right out of our mouths. This need for balance between discovery and delivery applies in spades to software development. Our new book, Discover to Deliver: Agile Product Planning and Analysis, explicitly makes the case for equally balancing your commitment to these key ac­tivities. We define the relationship between them: In lean/agile software development, discovery and delivery are interwoven, interdependent, continuous activities (see figure 1). Each feeds the other.

Figure 1: Discovery and delivery are a continual process.

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10 User Experiencetips för att skapa en bÀttre produkt

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Att anvÀndarnytta och kundnöjdhet Àr viktigt för att bygga lÄngvariga relationer och öka Life Time Value (LTV), det vet vi. MÄnga företag ser det som ett strategiskt val att prioriterar arbetet med att öka kundnöjdheten.

HĂ€r Ă€r fĂ€rska siffror frĂ„n Oracle i deras rapport “2012 CX Index Report Europe Why Customer ‘Satisfaction’ is No Longer Good Enough”.

Key findings include:
‱ 70% of shoppers have stopped buying goods or services from a company after experiencing poor customer service
‱ 64% have, after experiencing poor customer service, gone straight to a competing brand to make a purchase
‱ 81% are willing to pay more for a better customer experience Clearly the subject of CX is front of mind for many executives.

In the recent Forrester report The State of Customer Experience 20121, 93% of respondents said customer experience is on their company’s list of
strategic priorities, with 28% stating it is their top priority. This is an inevitable reaction to the forces of globalisation, which has made it a difficult and risky proposition for organisations to compete on price or product alone.

TyvĂ€rr rĂ€cker det inte att slĂ„ pĂ„ för fullt i ena Ă€ndan av anvĂ€ndarupplevelsen – man borde man göra mer Ă€n sĂ„. Man borde inte bara arbeta pĂ„ att ha bĂ€ttre kundtjĂ€nst och öka servicen kring sin produkt – man borde ocksĂ„ förbĂ€ttra produkten sĂ„ att kunden inte behöva ringa kundtjĂ€nst för att lösa sina problem. Vad man borde göra Ă€r att ta reda pĂ„ hur kunden verkligen upplever produkten, och arbeta med att förbĂ€ttra anvĂ€ndarupplevelsen i grunden. HĂ€r listar jag 10 punkter som kan vara en hjĂ€lp pĂ„ vĂ€gen i det arbetet.

1. Minska smÀrtan och öka den positiva upplevelsen

Ta reda pĂ„ vart smĂ€rtan Ă€r som störst i anvĂ€ndandet av produkten genom till exempel anvĂ€ndbarhetstester. Gör de billiga Ă„tgĂ€rderna först – och sedan de dyrare. HĂ€r kan man anvĂ€nda sig av en matris för att prioritera de billiga och mest effektskapande Ă„tgĂ€rderna först. Lösningen pĂ„ problemet ges ofta av den anvĂ€ndbarhetsexpert som utför anvĂ€ndbarhetstestet. Lösningsförslaget sedan tidsestimeras av den som ska utföra Ă€ndringen för att man ska kunna vĂ€rdera kostnaden och effekten för affĂ€ren kan ofta sĂ€ttas av produktĂ€garen eller kunden.
Matris för prioritering

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Iterera mera

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Iterera mera - Product discovery
I höstas köpte jag ett par vÀldigt billiga skor pÄ H&M, för sisÄdÀr en 250kr. Ett par stövletter. Anledningen till det var att jag ville testa om jag verkligen gillade att ha ett par stövletter eftersom jag bara har haft höga stövlar de senaste 15-20 Ären. Det var första iterationen pÄ mitt byta skor-projekt. Nu nÀr jag har upptÀckt att jag gillar dom riktigt mycket och dom börjar bli slitna, sÄ kÀnner jag att jag skulle vilja ha ett par skönare med lite lÀgre klack och svarta i stÀllet för bruna. DÄ kan jag tryggt gÄ till den dyra skoaffÀren och köpa ett par utan att kÀnna mig osÀker.

Gör du kanske ocksÄ sÄ i vardagen eller pÄ jobbet? I sÄ fall jobbar du testdrivet och itererar dig fram till bÀttre lösningar eftersom.

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Prat om Product Discovery

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Vi trĂ€ffades en kvĂ€ll i Crisps lokaler pĂ„ SveavĂ€gen ett gĂ€ng intresserade agila UXare, coacher och utvecklare för att prata om nĂ„got som vi alla tycker Ă€r spĂ€nnande, vill dela med oss av och lĂ€ra av varandra – hur man kan arbeta med att upptĂ€cka och utforska produkter och tjĂ€nster i ett agilt team – Product Discovery. Ett Product Discovery-team innehĂ„ller oftast tre roller, dĂ€r ingĂ„r en person med fokus och stenkoll pĂ„ de affĂ€rsmĂ€ssiga förutsĂ€ttningarna och mĂ„len (PO), en person med anvĂ€ndbarhets och upplevelse-kompetens (UX) och en person som kan avgöra hur enkelt eller svĂ„rt det Ă€r att implementera (Utvecklare/Arkitekt).

Vi pratade om vilka metoder man kan anvĂ€nda för att utforska och lĂ€ra sig mer om mĂ„lgrupper och behov och hur detta kan kopplas mot effektmĂ„l och visualiseras. Men ocksĂ„ om hur man skulle kunna gifta i hop Discovery och Delivery-processen till en helhet utan överlĂ€mningar och vi och dom kĂ€nsla. Vilket vi kallade “Continuos Discovery” – kanske myntade vi ett nytt begrepp? read more »