Tag Archives: servant leadership

Turning the accountability upside down

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I just finished working on a short presentation that I will give this week about agile and lean development. In the presentation I display a few quotes by Deming regarding management and the system perspective managers should have in their work. One of the quotes is the famous one stating that 94% of all improvement possibilities are in the system and only 6% by special cause (in other words, only 6% are caused by the individuals).

“I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% special”

This got me thinking about the 1-on-1 and performance review meetings that I have used at previous job positions, and of which I have written about before in this blog.

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