Last week, I got this great question from Faraz (a manager for an energetic customer support crew) who is experimenting a lot with getting more Agile. “What seemingly normal things do Agile people do?” I realized that we rarely talk about the small things that effective Agile people do. What makes a great difference is rarely the big sweeping change programs, but rather, the small everyday things we do without thinking about it.
So here’s a list of 12 seemingly normal things Agile people do which we don’t pay much attention to that can make a big difference.