Individuals and interactions or processes and tools?

As the developer cheerfully runs over to work with Sue in the deployment team, with an extra cup of coffee, he is stopped by Charlie, the manager of the deployment team.

-Hey, where are you going?
-To see Sue about the deployment, the developer answered.
-Have you written a ticket?
-What? No, I’m gonna talk to Sue and we’ll do the deployment together as usual.
-Sorry, Charlie said, we have implemented a ticketing system last week, and you need a ticket. We can’t have developers running all over the place disturbing our team all the time!

True story.