As part of development teams and as project managers, I have worked with a number of support departments. They face similar issues:

• "We can’t promise project completion – we are interrupt driven"!
• I want coworkers to take a bigger responsibility, but how?
• How can we too get Agile?

The solution is spelled Kanban Scrum (or just "Kanban"). Currently I am coaching two teams in support/operations to tackle above issues. Being one month into this, I see both teams do great progress. I will get back to tell how we do it. Stay tuned.