M: Hi, Doug. Great to have you in the Leading Complexity program for the fall. You have been a guest with Crisp before, but for those who don´t know you, who are you? D: Thanks, Michael. I am Doug Kirkpatrick. I helped start Morningstar over 30 years ago here in Northern California. Morningstar organized around

Cycle time helps us monitor our system performance. So cycle time is a good  thing 🙂

But there is two ways of tracking it. First (obvious) way is by starting a stopwatch when an item enters system and stopping it when it exits. This gives a reliable measurement but only after we have passed the process.

But there is a better way!