You have a team member who has a pressing issue. It’s the single most important thing that they need to resolve. They explain the problem to a coworker, suggest a solution and ask for support… and all they get is a tepid response. This is a situation that repeats itself across workplaces every day. There are many reasons why people refrain from helping. They might not have the competence, they might disagree with the solution/problem or maybe they just don’t have the time. But what happens when they have the competence, agree with the assessment and could easily make time, but choose not to? Why don’t they? How do you help your team navigate these situations?
I’m currently coaching a team with several stakeholders in different parts of the organization. It’s difficult to know who to talk to when decisions need to be made. The line between what the team can decide about and what the stakeholders need to be involved in is also blurry. To help create more clarity and a better collaborative environment with our stakeholders we decided to create a delegation board. The meetings we ran this week were appreciated by everybody, so I thought I would share what we did and what we learned.