Manage the normal – treat exception as exceptional

Ever had this thrown at you?

"This production bug is unacceptable, it must never happen again!"

And that event, outside your systems control, formed a policy that affected all your every day life. Failure to distinguish between uncertainty under our control and uncertainty imposed by outside events is a bad management habit.

Instead;
"Manage the normal – treat exception as exceptional"

And have a happier life ūüôā

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