Surprisingly often an organization exposes itself to a multitude of risks by not knowing enough about its systems, infrastructure, and applications. This doesn’t manifest itself as a lack of “enterprise architecture” documents (while some could help). The implications are far more down-to-earth. Does any of this sound familiar?

• Upgrading both hardware and software is unproportionally difficult and the outcome isn’t predictable
• There exist tasks that must be performed by a specific person
• There exist artifacts that everybody thinks need to be there, but no one dares to touch, delete, or upgrade
• Introduction of new employees is difficult

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