Here are the slides from Mary Poppendieck’s seminar "Social-Technical Systems" at Crisp. And here’s the video presentation on "The surprising truth about what motivates us". Mandatory for anyone involved in managing people or setting up incentive systems! Thanks for coming!

Here’s a new article for you: Cause-effect diagrams: a pragmatic way of doing root-cause analysis Cause-effect diagrams are a simple and pragmatic way of doing root cause analysis. I’ve been using these diagrams for years to help organizations understand and solve all kinds of problems – technical as well as organizational. The purpose of the