Tag Archives: systems-thinking

Social-Technical Systems

Posted on by

Here are the slides from Mary Poppendieck’s seminar "Social-Technical Systems" at Crisp.

Mary Poppendieck talking

And here’s the video presentation on "The surprising truth about what motivates us". Mandatory for anyone involved in managing people or setting up incentive systems!

Thanks for coming!

Cause-effect diagrams

Posted on by

Here’s a new article for you:

Cause-effect diagrams are a simple and pragmatic way of doing root cause analysis. I’ve been using these diagrams for years to help organizations understand and solve all kinds of problems – technical as well as organizational.

The purpose of the article is to show you how cause-effect diagrams work, so you can put them to use in your own context.

Cause-effect diagrams